Returns

HOME DELIVERY

  • We charge a non-refundable delivery fee of $7.50 for orders under $75
  • Orders usually take 1-2 business days to process before it's shipped. CourierPost will deliver orders in 2-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.
  • CourierPost will deliver during regular business hours, Monday to Friday, excluding public holidays. A signature is required upon delivery.

 

RETURNS POLICY FOR ONLINE PURCHASES

Shoe Clearance Online wants you to be happy with your purchase. We will gladly exchange or refund unworn product in its original condition, within 14 days of the delivery date, accompanied by the original receipt. All refunds will be credited to the original form of payment. The shoe box and other packaging must accompany the product on return. The delivery fee is non-refundable.

Shoe Clearance Online will gladly exchange or refund in accordance with the following conditions:

  1. All shoes should be tried on a carpeted surface only before wear.

Shoe Clearance Online stands by the quality of our merchandise. Should any defect present itself, please call our Customer Care team and we will do our best to assist you accordingly.

 

RETURNING PRODUCT TO THE Shoe Clearance Online store

You can return product to the Shoe Clearance Online online store providing all the terms and conditions of our returns policy have been met.

Please send the parcel to: Shoe Clearance Online Please include a note stating whether you would like an exchange or refund.

  1. Postage costs are non-refundable. However any exchanges will be sent to the customer free of charge.
  2. Shoe Clearance Online does not accept responsibility for items lost in transit while being returned. We recommend you use a postage service that provides tracking and delivery to the door.
  3. We will process your exchange or refund within 10 business days on receipt of your parcel.